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Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and delivery and returns policy govern Arran Active Ltd.’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Arran Active’ or ‘Arran Active Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is: Arran Active Ltd, Shore Road, Brodick, Isle of Arran, KA27 8AJ. Our company registration number is SC501835. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

A - General Overview

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you allow cookies to be used, personal information may be stored by us for use by third parties.

Arran Active Ltd uses Google Analytics a web analytics service provided by Google, Inc. Google uses mainly Persistent Cookies and some session cookies. Google Analytics sets cookies to enable us to track the usage of pages and services on our sites, and also to enable us to create content that meets the needs of our users’ browser, operating system and screen size. We collect no personally identifiable information.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the website meet your specific requirements.

The website contains material which is owned by or licensed to us. This material includes, but is not limited to the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not in the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland, Northern Ireland, Wales and England.

In these Terms, the following rules apply:

A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

This agreement shall be binding on, and endure to the benefit of, the parties to this agreement and their respective personal representatives, successors and permitted assigns, and references to any party shall include that party's personal representatives, successors and permitted assigns.

A reference to writing or written includes email.

Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

B - Our contract to you

B.1 The Order you place constitutes an offer to purchase the products in accordance with these Terms. You are responsible for ensuring that the terms of the order are correct. Please read and check your order before placing. You may only purchase products from us if you meet any legal age requirement necessary for the acquisition of the products. Some products are therefore only available for Click and Collect instore where you may be asked to provide suitable age verification ID.

B.2 Your Order will only be deemed accepted by us when you have paid for the products, monies received by us and the Products have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the products have been dispatched. The Contract between us is formed when we send you an email confirming that the products have been dispatched.

B.3 If we are unable to accept your Order, we will inform of you this and will not charge you for the product. This may be for a number of reasons including but not limited to; product is out of stock, resourcing constraints, we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

C - Products

C.1 Product images used on our Website are for illustrative purposes only. Despite every effort to ensure product colours are displayed correctly we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. The manufacturer may also change the colour shade of a product without notice as such your Product may vary slightly from those images.

C.2 The packaging, labelling and exact branding of the product may vary from that shown on images on our Website.

C.3 We reserve the right to amend the product description if required and without notice

C.4 All weights and sizes are supplied as a guide only and are approximate.

C.5 In the event that there are any errors regarding price or description; we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your order and your account will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.

C.6 Products which are on special offer, promotion or clearance are only available in limited qualities, sizes and colours. When stock of a product runs out, we will no longer be able to supply that item at the special offer or promotion price.

D - Product Pricing and Order Payment

D.1 The price of the product is the price set out at the time you submit your order. 

D.2 The price of the product is inclusive of VAT at the current rate chargeable in the UK. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

D.3 Payment will be debited from your account just before the dispatch of your products, and if your payment card has expired, we will be unable to take the payment and fulfil your order.

D.4 When an order is placed a pre-authorisation will be made against your account. Payment is not taken at this time. We will endeavour to process any payments at the time of dispatch. If this process is not successful, we will reprocess accordingly. We will not inform you if this delay occurs. We are not liable for any bank charges that may be incurred by you if insufficient funds are available at the time when payment is taken.

D.5 All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

D.6 To prevent fraudulent use of credit and debit cards, we instruct a third party to validate the names, addresses and other information supplied during the order process against commercially available records. By ordering from the website you consent to such checks being made. We may need to contact you to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 2018 and UK GDPR.

D.7 All orders must be placed within the UK; debit/credit card’s registered outside of the UK will not be accepted for payment of an order and will be declined. 

E - Product supply

E.1 Delivery charges will be shown during the checkout process; for some orders additional charges may be applied. Where this is the case we will contact you before processing your order. Please see the Delivery information page for more information.

E.2. We will not be liable for any delays caused by circumstances outside of our control, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

E.3 If you do not collect the order from one of our stores as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a local Post Office or your delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.

E.4 The product(s) in the order will be your responsibility from the time we deliver the product(s) to the address you gave us or you collect it from us.

E.5 You own the Product once we have received payment in full.

E.6 We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity.

F - Offer’s and Promotions

F.1 Promotion codes – only one code per transaction may be used. Codes may be withdrawn at any time without notice and for any reason. You have no contractual right to any code or offer. Codes have no financial value. Not to be used in conjunction with clearance, multibuy, restricted items (such as alcohol, gas, knives or any other product with a price fixed by law and or ourselves), gift vouchers, local charity products or any other offer. Certain products may be excluded from promotion without reason or notice.

F.2 RRP vs Retail – prices shown on our website and instore are correct at time of publication, prices may change without warning or notice by manufactures.

F.3 Price match – we will try to price match from other bricks and mortar retailers where feasible. We will however not price match online only retailers. Please ask to speak to a manger in store or online. We do not however operate any guaranteed price match policy.

F.4 Price negotiation – we do not negotiate on prices shown in store or on our website.

F.5 Associated Discount – we offer a number of local charities, groups and societies discount in-store. This discount requires proof of membership and as such is only valid in-store. Where codes are provided for online use this must only be used by those members and must not be shared or provided to persons not entitled. Any breach of this will result in automatic promotion withdrawal and we may pursue you or any person related to your purchase for loss or damages with may include the pursuance through a court. Where a promotion is run 'doubling up' of discount is not allowed; as such you are not able to use your Associated Discount and Promotion Discount within the same transaction.

F.6 Special Events and Promotions: we routinely run local or national promotions. These promotion’s or events may be withdrawn at any time, for any reason and without notice. We will detail any specific excemptions during the promotion but gift vouchers/cards, charity goods, local produce and alcohol are always exempt. Arran Active ltd reserve the right to refuse discount for any reason without explanation and any queries should be address to

G - Other Terms

G.1 We amend these Terms from time to time. Each time you order Products from us, the Terms in force at the time of your Order apply to the Contract between you and us.

G.2 We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights or our obligations under these Terms.

G.3 You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

G.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

G.5 Each of the clauses of these Terms operates separately. If any court or relevant authority decide any of them are unlawful, the remaining clauses will remain in full force and effect.

G.6 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

H - Disputes or Queries

H.1 All queries or despites must be made in writing or email:

(a) by post, Arran Active Ltd, Shore Road, Brodick, Isle of Arran, SCOTLAND, KA27 8AJ; or

(b) by email,


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