Delivery

When you order online at www.arranactive.co.uk you have a choice of having your order delivered to you at home or work, or you can collect it instore at Arran Active, Brodick, Isle of Arran.

We aim to dispatch your order within 2 working days of receipt assuming all items are currently held in stock. When your order is dispatched, you will receive an email letting you know which courier the parcel has been sent with. If the parcel is trackable online, the tracking number will be included in this email. You can also check this information by going to the ‘My Account’ section of our website.

Delivery times: 

When ordering from our website we recommend making a note of the availability estimate listed for the item(s) you are ordering, as this will give you an idea of when you can expect your order to be delivered.

• In stock: this means we have the item in stock at our store. In most cases, these items will be dispatched from us within 2 working days. Occasionally we may sell out of a product before the website updates. If this is the case, we aim to contact you to let you know as soon as we can.
• Low Stock: there may only be 1 item of this stock in our store and we may be awaiting replenishment from our suppliers.
• Out of Stock: we do not have this item in our store or warehouse.

If a product is out of stock or low and you require a specific quantity please email us at: enquiries@arranactive.co.uk and we will be happy to help or advise where we can. 

Due to our island location there may be extra delays to your delivery; this also includes weekends where no post leaves the island. Sometimes due to weather, technical or other unforeseen circumstances the ferry serving the Isle of Arran may not run for a day or more. Therefore you may experience a delay in delivery; in these circumstances and once an order has been dispatched to our chosen courier we may be unable to guarantee delivery within the stated timeframe. In these circumstances we cannot be held liable for any delay or loss as a result.

Please note some items are collect in store only (such as large packages) - usually these will be marked accordingly and where this happens you will only be able to complete your purchase using Click and Collect from our store in person. We can however arrange carriage for most items however we will need to quote on a case by case basis. Please get in touch for further information. Age restricted products incur an additional delivery fee due the age verification process via Royal Mail.

Delivery Prices: 

Click & Collect – In Store	Free
UK (GB) Mainland	Orders over £80 - Free Orders under £80 - £5.95 Orders under £80 and containing age restricted products- £8.95
Isle of Arran	The same postal fee's apply as per UK (GB) Mainland - please use the free click and collect service to avoid postal fee's if your order is under £80. By exception we may be able to hand deliver some items. Please contact us before placing your order.
Express	If you urgently require an item, we may be able to expedite your delivery depending upon the day and time of the week your order is received. The best we can normally do for items dispatched during Mon-Fri is ‘Guaranteed by 1pm’ next working day. This service comes at an additional fee which ranges from £11-£14 (weight based). Please call the store before placing your order to discuss postage options.
BFPO*	See details below
International*	We can help ship overseas and often ship to Australia, USA and Europe. Our international delivery costs are listed below: Europe - £21 Worldwide - £37 We do not send products overseas that require Age Verification such as Alcohol, Knives or Butane. Some smaller items have a lower rate of delivery such as books - see the specific item for details. Due to the nature of some overseas locations, we reserve the right to refuse delivery without reason. In the event of this a full refund will be issued. Please note we only accept UK Credit and Debit cards using the 3DSecure process or PayPal.

* Some locations may incur additional delivery costs - you will be contacted before dispatch if applicable

BFPO Shipping:

If you require an order to be sent to someone currently serving on deployment please enter the delivery address manually when checking out using the below format. Additional delivery charges will apply for this service; we will contact you directly to agree delivery charges before dispatching your order. BFPO shipments are excluded from standard delivery options and hold no guaranteed delivery date. Please ensure items comply with current guidance. You can find out more by visiting https://www.gov.uk/guidance/british-forces-post-office-services

Full name: Service number, Rank and Name
Address line 1: Company
Address line 2: Leave field blank
Town/City: Regiment
Country: Leave field blank
Postcode: BFPO Postcode (e.g.: BF1 0AB)
Country: United Kingdom

Other Information:

We reserve the right to adjust our delivery charges without notice at any point and will always aim to show the most up to date charges on or website. If your order is being delivered to an area of the UK where extra charges may apply we will contact you to discuss our options being applying any extra charges or dispatching your order.

We reserve the right to refuse delivery, service and deviate from our charges published on our website if necessary. If this happens for any reason we will always contact you to inform you or our reasons and proposed actions.